About Majestic Mold and Tool, Inc
It is our pleasure to introduce you to Majestic Mold & Tool, Inc., a company that serves the plastic injection industry with pride and quality. We offer a complete package from design through build, including mold repairs and revisions. Our capabilities include precision mold welding and repair, complete EDM service, electrode fabrication & Wire EDM, High speed milling. Prototyping of all types of molds, models in steel, plastics, or tooling resins, as well as special and general machining.
Majestic Mold and Tool, Inc, a recognized leader in precision tool and mold manufacturing, is currently seeking a skilled and motivated Help Desk Specialist to join our growing team. This position plays a key role in supporting employees and maintaining efficient day-to-day technical operations across the organization.
This is a Full-Time, fully remote opportunity offering flexibility, career growth, and the chance to work within a collaborative and professional environment. The ideal candidate will possess strong technical troubleshooting abilities, excellent communication skills, and a commitment to delivering exceptional support services.
Duties and Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network access
Respond to help desk tickets, emails, chat requests, and phone inquiries in a timely and professional manner
Troubleshoot and resolve technical problems involving desktops, laptops, printers, applications, and remote access tools
Install, configure, test, and maintain operating systems, software applications, and system management tools
Escalate unresolved technical issues to appropriate internal teams when necessary
Maintain accurate records of issues, resolutions, and support activities within the ticketing system
Assist with user account management, password resets, and access permissions
Support onboarding and offboarding processes for employees, including equipment setup and account provisioning
Monitor system performance and report recurring technical concerns
Ensure compliance with company security policies and data protection procedures
Provide end-user training and guidance on software and hardware usage
Collaborate with internal departments to improve overall technical support processes
Requirements
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
Proven experience in a Help Desk, IT Support, or Technical Support role
Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications
Familiarity with remote desktop tools, ticketing systems, and troubleshooting methodologies
Basic understanding of networking concepts, cybersecurity practices, and hardware support
Excellent verbal and written communication skills
Strong problem-solving and organizational abilities
Ability to work independently and manage multiple priorities in a remote environment
Professional demeanor with strong customer service skills
Experience with Active Directory, Office 365, VPN support, or cloud-based systems is a plus
Ability to maintain confidentiality and handle sensitive information responsibly
Compensation & Benefits
Competitive hourly pay: $28.00 – $38.00 per hour, based on experience and qualifications
Fully remote work environment
Flexible scheduling options
Health, dental, and vision insurance options
Paid time off, holidays, and sick leave
Retirement savings plan opportunities
Career advancement and professional development support
Performance-based bonuses and compensation reviews
Supportive and collaborative work culture
Ongoing technical training and development opportunities
About Majestic Mold and Tool, Inc
Majestic Mold and Tool, Inc is committed to delivering high-quality manufacturing solutions while fostering innovation, teamwork, and operational excellence. We value dedicated professionals who are passionate about supporting business success through reliable technical expertise and exceptional service.
How to Apply
Interested candidates are encouraged to submit their resume and a brief cover letter outlining their qualifications and experience. Qualified applicants will be contacted regarding the next steps in the interview process.
Majestic Mold and Tool, Inc is an Equal Opportunity Employer.
Use the apply button on this page to submit your application.